Troubador Publishing – Privacy & Cookies Policy
Last updated: November 2024
This Privacy & Cookies Policy explains how Troubador Publishing Limited (“we”, “us”, “our”) handles your personal data and how we use cookies when you visit www.troubador.co.uk.
If you have any questions, email books@troubador.co.uk.
1. What Information We Collect
Information you provide directly
We may collect basic personal information when you contact us or use our services, such as:
- Name
- Email address
- Phone number
- Postal address
- Any information you include when submitting an enquiry
Information collected automatically
When you visit our website, we automatically collect non-identifying technical data such as:
- IP address
- Browser type
- Pages visited
- Time spent on the site
- Device and operating system information
This is collected through Google Analytics, which helps us understand how visitors use our website.
We do not use:
- Hotjar
- Facebook pixels
- LinkedIn cookies
- Marketing/retargeting cookies
- Flash cookies
- Other behavioural tracking tools
2. Cookies
Cookies are small files stored on your device to help websites function and improve user experience.
Cookies we use
We only use Google Analytics cookies to collect anonymous usage statistics. These include:
- _ga – helps distinguish users
- _gid – stores session information
- _gat – manages request rate
These cookies do not identify you personally and are used only to analyse website traffic.
How to control cookies
You can disable cookies at any time through your browser settings. Help pages for major browsers:
- Chrome
- Firefox
- Safari
- Edge
- Opera
If you disable cookies, the website will still work normally but analytics data will be limited.
3. How We Use Your Information
We use your personal information only when necessary, including to:
- Respond to enquiries
- Provide services you request
- Improve our website
- Maintain security and prevent fraud
- Comply with legal obligations
We do not sell your data, use it for automated decision-making, or share it for marketing.
4. Legal Basis (GDPR)
We process your data under one of the following legal bases:
- Contract – to provide services or respond to enquiries you submit
- Legitimate interest – to maintain and improve our website
- Legal obligation – where required by law
- Consent – when you opt into communications
5. Sharing of Information
We only share your information with trusted third-party service providers when necessary, such as:
- Website hosting providers
- Analytics providers (Google Analytics)
These providers are only permitted to use your data as required to perform their service.
We do not sell or trade your information.
6. How Long We Keep Your Data
We keep your data only as long as necessary for:
- Handling your enquiry
- Maintaining accurate business records
- Meeting legal or regulatory obligations
When no longer required, your data is securely deleted or anonymised.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion
- Object to processing
- Withdraw consent where applicable
To exercise your rights, emailbooks@troubador.co.uk.
8. Data Security
We use appropriate technical and organisational measures to protect your data. However, no online transmission is 100% secure, so we cannot guarantee absolute security.
9. Children’s Data
We do not knowingly collect personal information from anyone under 18. If you believe such data has been collected, contact us and we will delete it promptly.
10. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top.
11. Contact Us
Troubador Publishing Limited
Unit E2, Airfield Business Park
Market Harborough
LE16 7UL
United Kingdom
Email:books@troubador.co.uk
Phone: (+44) 0116 279 2299